MVS has been providing world class satellite communications products and services for over two decades. MVS USA asked Slapback to produce, write and design technical manuals for their new social networking service for long-faring sea vessels.  The manuals were developed for 4 distinct audiences: users, admins, fleet and central managers. Services included video and game rentals, messaging, gift cards, an online job boards and more.  On the administrative side: Credit allocation, sync scheduling, user creation, report creation and troubleshooting were some of the key areas the manuals for those with Fleet, admin and central management duties.  The design for all the manuals needed to be simple, easy to reference and with consideration that for many of the staff English was a second language.  As part of the writing of the manuals, we tested the UX and mad recommendations for updates.  We also included a translation of the user manual into Spanish.  

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